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Open to remote roles · GMT+1
CRM Operations & Customer Support Specialist
I'm Hannah Osas Enos

Turning customer chaos into structured,
efficient operations.

I specialise in building CRM systems, managing support workflows, and creating seamless customer experiences, remotely, across time zones, using the tools that matter.

Let's Talk Support → View Case Studies
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4+
Years Experience
90%
SLA Compliance
100%
Resolution Rate
3+
CRM Platforms
Hannah Osas Enos
Open to work
H
Hannah Osas Enos
CRM Operations & Customer Support Specialist · Remote
🎯
Specialisation
Customer Support & CRM Ops
🛠️
Core Tools
HubSpot · Zendesk · Pipedrive · Freshworks
📍
Location
Nigeria · Open to Remote Globally
📬
Email
enoshannahosas@gmail.com
Tools & Platforms I Work With
HubSpot Zendesk Freshworks Pipedrive Asana Trello ClickUp Zapier Slack Apollo.io Lemlist Calendly Google Workspace Loom
What I Bring

Built for modern,
remote operations

🗂️
CRM Architecture

I configure and maintain CRM pipelines from scratch. Contacts, deals, tickets, and workflows. Clean, structured data you can actually trust.

🎧
Customer Support Operations

Ticket triage, SLA tracking, escalation management, and clear customer communication. I keep support running smoothly under pressure.

📊
Performance Analysis

I track what matters: resolution rates, SLA compliance, and campaign metrics. Actionable insights to drive continuous improvement.

✉️
Email Marketing & Campaigns

From segmented lists to landing pages and CTAs, I execute marketing campaigns end-to-end within CRM platforms.

⚡
Workflow Automation

Using Zapier and built-in CRM automations, I reduce manual work and create systems that scale without constant supervision.

🤝
Cross-functional Collaboration

I bridge Sales, Marketing, and Support by aligning workflows, sharing insights, and keeping every team on the same page.

Ready to Work Together?

Let's build something
efficient and great.

Open to remote roles in CRM Operations, Customer Support, Email Marketing, and Appointment Setting.

Let's Talk Support → See My Work
About Me

The person behind
the systems

Customer-obsessed. Detail-driven. Built for the complexity of modern remote operations.

📍 Location Nigeria. GMT+1
💼 Open To Remote. Full-time / Contract
🗣️ Languages English (Fluent)

I don't just manage tickets.
I architect the systems that
make support actually work.

My journey into CRM and customer operations started with a clear observation: most teams have the tools but not the structure. Data lives in silos. Tickets fall through cracks. Customers wait too long and leave frustrated.

I trained intensively through the Digital Witch Community, an immersive, hands-on technical programme that gave me real operational experience across support, sales, and marketing functions. Every workflow I built, every CRM I configured, every campaign I executed was real work with real metrics.

Today I bring that structured thinking to every role I step into, building pipelines that are clean, communication that is clear, and systems that keep running even when I'm not watching.

"I believe the best customer experience starts with the best internal operations."

H
Hannah Osas Enos
CRM & Customer Support Specialist
Specialisation CRM. Support. Email Marketing
Location Nigeria (Remote)
Timezone GMT+1
Availability ● Open to Hire
Work Type Remote. Full-time / Contract
Email enoshannahosas@gmail.com
Phone +234 806 596 1463
How I Work

Principles that
guide everything I do

01
Structure Before Speed

I build systems that are designed to last: clean pipelines, accurate records, and documented workflows. Speed without structure creates debt, and I'd rather do it right the first time.

02
Data That Tells a Story

Metrics aren't just numbers to report. They're signals. I track SLA compliance, resolution rates, and campaign engagement to identify what's working, what isn't, and what to fix next.

03
Empathy in Every Interaction

Behind every ticket is a real person with a real problem. I approach every customer interaction with patience, clarity, and genuine care, because how you handle a complaint defines your brand.

04
Always Learning

Tools evolve. Platforms change. I make it a point to stay current, whether that's a new CRM feature, a smarter automation, or a better way to segment an email list. Adaptability is the skill behind all skills.

Credentials

Education &
Training

🎓
2026
Intensive In-Demand Technical Skills Training
Digital Witch Community
CRM Operations   Customer Support
📜
2024
Higher National Diploma, Business Administration
Delta State Polytechnic
📄
2022
National Diploma, Business Administration
Delta State Polytechnic
A Little More

Beyond the resume

A few things that shape how I show up at work, and in life.

🌍
Remote-Native

I've built my entire professional practice remotely. Across Zoom, Slack, and async tools. Distance doesn't affect my output.

📚
Continuous Learner

I completed an intensive technical training programme in 2026, mastering multiple CRM platforms, automation tools, and support workflows.

🤝
Community Builder

I led an accountability group of 20 members through a technical training programme, facilitating sessions, tracking progress, and keeping everyone engaged.

🎯
Detail Obsessed

I find it deeply satisfying to turn a messy, unstructured pipeline into something clean, logical, and actually useful for a whole team.

Work Together

Think I'd be a fit
for your team?

I'm actively looking for remote roles in Customer Support, CRM Operations, Email Marketing, or Appointment Setting. Let's talk.

Let's Talk Support → See My Experience
Work History

Experience &
Achievements

Real projects. Measurable outcomes. Every role built with structure, care, and the tools that matter.

90%
SLA Compliance
100%
Resolution Rate
4+
Years Experience
Roles
Team Lead – LikeMinds
Digital Witch Community
Mar 2026 – Present
CRM & Support Specialist
Immaculate Hub
April 2026
Documentation Specialist
Technics Engineering (TEAM)
Mar 2022 – Mar 2026
🌐 Remote
Team Lead –
LikeMinds Accountability Group
Digital Witch Community
Mar 2026 – Present
Remote · Technical Skills Programme
20+
Members Coordinated
28+
Tutorials Produced
40%
Support Requests Cut
80%
Participation Rate
Key Responsibilities & Achievements
👥
Group Coordination. Coordinated and managed an accountability group of 20+ members, maintaining high participation rates through structured Zoom, WhatsApp, and Slack Huddle sessions.
🎬
Tutorial Production. Produced 28+ asynchronous walkthroughs and video tutorials using Loom and Zoom to simplify complex platform navigation, cutting repetitive technical support requests by 40%.
📁
Resource Development & Archiving. Developed and archived tutorial session materials, maintaining organised access to learning resources, project guides, and documentation for continuous member support.
🗂️
Knowledge Base Management. Built and maintained a centralised knowledge base using Google Drive integrated with Slack, designing clear folder naming conventions to ensure seamless, searchable resource retrieval.
📅
Personalised Support Scheduling. Shared and managed a personalised support calendar via Calendly, enabling members to book one-to-one guidance sessions for personalised learning and technical clarification.
📊
Engagement & Accountability Monitoring. Monitored engagement, task completion, and participation to encourage accountability, collaboration, and knowledge sharing across the group.
Zoom Loom Calendly Slack Huddles WhatsApp Google Drive Tutorial Production Knowledge Management Accountability Systems
🏢 Remote Project
Customer Support &
CRM Operations
Immaculate Hub
Mar – Apr 2026
Remote · CRM & Support Operations
90%
SLA Compliance
100%
Resolution Rate
3+
CRM Systems
3
Functions Covered
Key Responsibilities & Achievements
🗂️
CRM Configuration & Management. Configured and managed CRM systems including contact records, companies, deals, and support tickets, ensuring structured and accurate data across all workflows.
🎫
Support Pipeline Operations. Built and maintained organised customer support pipelines covering ticket intake, triage, prioritisation, escalation, and resolution, consistently within SLA expectations.
✉️
Customer Communication. Delivered professional, timely responses and follow-ups; maintained clear documentation of all customer interactions across channels.
📈
Sales Pipeline Management. Designed and managed sales pipelines, tracking deal progression, updating pipeline stages, and executing follow-up activities including emails, meetings, and tasks.
🔍
CRM Data Quality. Improved data integrity by enriching contact and company records, eliminating duplicates, and maintaining accurate pipeline visibility for the full team.
📣
Email Marketing Campaigns. Executed marketing campaigns by creating segmented contact lists, developing email content, and integrating forms, CTAs, and landing pages within CRM systems.
📊
Performance Monitoring. Monitored and analysed performance metrics across support, sales, and marketing workflows, including SLA compliance, resolution rates, and campaign engagement, surfacing actionable improvement recommendations.
🤝
Cross-functional Collaboration. Collaborated across Sales, Marketing, and Support teams by sharing insights and aligning workflows to improve customer experience and operational efficiency.
HubSpot Pipedrive Freshworks Zendesk Zapier Asana Ticket Triage SLA Tracking Email Marketing Data Enrichment Sales Pipeline
🏢 On-site · Documentation Specialist
Documentation Specialist
Technics Engineering Architecture Marketing (TEAM) Nigeria Limited
Mar 2022 – Mar 2026
On-site · Operations & Documentation
30K+
Records Managed
4
Years
99%
Data Accuracy
↑40%
Retrieval Efficiency
Key Responsibilities & Achievements
🗂️
Large-Scale Records Management. Managed and maintained over 30,000 business and operational records with high accuracy and structured workflow organisation.
⚙️
Workflow Optimisation. Improved workflow turnaround time by proactively reviewing submissions, identifying errors early, coordinating corrections, and streamlining internal processes.
📋
Tracking System Design. Designed and implemented a structured tracking system that improved workflow visibility, accountability, and team coordination.
☁️
Cloud-Based Records Management. Managed cloud-based filing systems and digital records, improving data retrieval efficiency and operational organisation.
🤝
Stakeholder Coordination. Coordinated documentation workflows across multiple teams and maintained smooth communication between stakeholders.
⏱️
Deadline & Status Tracking. Monitored deadlines, tracked status updates, and ensured timely processing and distribution of operational records.
📦
Archival & Compliance. Maintained organised archival systems to support accurate reporting, compliance, and operational continuity.
🏃
Administrative & Operational Support. Supported day-to-day administrative and operational coordination in a fast-paced work environment.
Microsoft 365 SharePoint Google Workspace Cloud Filing Systems Records Management Workflow Coordination Process Improvement Archive Management
My Approach

"Structure is not a constraint. It's what gives everyone on the team the freedom to move fast without breaking things."

— Hannah Osas Enos
What's Next

Ready to bring this
to your team?

I'm actively seeking remote roles in Customer Support, CRM Operations, Email Marketing, or Appointment Setting. Let's connect.

See Case Studies → Contact Me
Capabilities

Skills &
Expertise

A structured breakdown of every tool, platform, and skill I bring to remote operations. Technical and human.

CRM & Helpdesk Project Management Marketing & Outreach Communication Tools Soft Skills
Technical, Category 01

CRM & Helpdesk Systems

The core platforms I use to manage customer relationships, support queues, and sales pipelines. End to end.

HubSpot 90%
CRM setup, pipelines, campaigns, contact management
Zendesk 85%
Ticket management, SLA tracking, escalation workflows
Freshworks CRM 85%
Support operations, deal tracking, contact enrichment
Pipedrive 80%
Sales pipeline design, stage management, follow-up automation
🟠
HubSpot
CRM & Marketing
🟢
Zendesk
Helpdesk
🔵
Freshworks
CRM & Support
🟣
Pipedrive
Sales CRM
⚡
Zapier
Automation
📊
Reporting
Analytics
Technical, Category 02

Project Management
& Workflow Tools

How I keep tasks visible, deadlines met, and teams coordinated, across time zones and async environments.

Asana 88%
Project tracking, task assignment, milestone management
Trello 85%
Kanban boards, workflow visualisation, team coordination
ClickUp 80%
Multi-view task management, automations, reporting
Zapier (Automation) 78%
Cross-tool workflows, trigger-based automation, integration
Asana
Task Management
Trello
Kanban Boards
ClickUp
Project Mgmt
Google Workspace
Docs, Sheets
Loom
Async Video
Technical, Category 03

Email Marketing
& Lead Outreach

Building lists, crafting campaigns, generating leads. The full outbound and nurture stack.

Email Marketing (CRM-native) 85%
Segmentation, campaign creation, CTAs, landing pages
Apollo.io 80%
Verified lead generation, contact enrichment, prospecting
Lemlist 75%
Personalised cold email sequences, outreach automation
Contact Segmentation 88%
List building, tagging, audience targeting, lifecycle stages
Apollo.io
Lead Generation
Lemlist
Cold Email
HubSpot Email
Email Marketing
Calendly
Scheduling
Zapier
Automation
Technical, Category 04

Communication &
Scheduling Tools

The async and sync tools I use to stay coordinated, responsive, and professional across every channel.

Slack
Team Comms
Calendly
Scheduling
Picktime
Booking
Loom
Async Video
Google Workspace
Docs & Drive
Dropbox
File Storage
Microsoft 365
Office Suite
Zoom
Video Calls
Human, Category 05

Soft Skills &
Working Style

The qualities that define how I show up, for teammates, customers, and complex problems.

💬
Customer Empathy
I approach every interaction understanding that behind every ticket is a real person. I listen first, then respond with clarity and care.
🎯
Attention to Detail
Data accuracy, record completeness, SLA timelines. I notice what others overlook and take pride in getting things exactly right.
⏱️
Time Management & Prioritisation
I triage competing demands calmly: urgent tickets, campaign deadlines, and data tasks, without losing quality or dropping the ball.
🧩
Problem-Solving Mindset
When I spot a gap, whether in response timing, conversion flow, or data quality, I don't just flag it. I investigate, propose a fix, and implement it.
🔄
Cross-functional Collaboration
I bridge Sales, Marketing, and Support, translating insights across teams and aligning workflows so everyone moves in the same direction.
📚
Rapid Tool Adoption
I learn new platforms quickly and independently. If a team uses a tool I haven't touched, I'll be proficient within days, not weeks.
🗣️
Clear Communication
Written, verbal, or async. I adapt my communication style to the audience and always document interactions in a way the whole team can follow.
🌍
Remote-First Work Ethic
I'm built for remote. I operate with full accountability, over-communicate where needed, and deliver results without needing to be watched.
Always Growing

Committed to staying current

The tools and topics I'm actively developing or exploring next.

Advanced HubSpot Workflows Monday.com CRM Mastery Advanced Zapier Automations Advanced Data Reporting Intercom Salesforce Fundamentals Appointment Setting Mastery Klaviyo Fundamentals GoHighLevel Fundamentals
Next Steps

See these skills
in action?

My case studies show exactly how I've applied these tools and capabilities in real project environments.

View Case Studies → Hire Me
Portfolio

Case Studies &
Results

Five real project walkthroughs. The problem, my process, the tools I used, and the numbers that came out the other side.

5 Projects Documented
Immaculate Hub & Digital Witch · 2026
CRM · Marketing · Sales · Support
All Projects CRM Operations Sales Pipeline Customer Support Email Marketing
🗂️ Case Study 01 · CRM Operations

Building a Full CRM
System From Scratch

Immaculate Hub · HubSpot & Pipedrive · March – April 2026

The organisation had no structured CRM in place. Contact records were scattered, deals had no defined stages, and no pipeline existed for support, sales, or marketing. I was responsible for configuring fully functional CRM environments across HubSpot and Pipedrive, covering all three business functions end-to-end.

🏗️ 3 pipelines built
✅ 100% data structured
🔗 3 functions unified
⚡ Automation deployed
How I Built It
1
Architecture Planning. Mapped all data requirements and defined property schemas for contacts, companies, and deals across both HubSpot and Pipedrive before any setup began.
2
HubSpot Configuration. Set up custom contact properties, deal stages, ticket categories, company associations, and lifecycle stages. Configured the support, sales, and marketing pipelines as separate functional workflows.
3
Pipedrive Build. Created the parallel sales pipeline in Pipedrive, structuring deal stages from Prospect through to Won, with accurate amounts, close dates, and contact associations across 6 deals.
4
Data Enrichment. Audited and enriched all imported records, correcting missing phone numbers, job titles, and industry types. Eliminated duplicates and ensured 100% field completeness across all contact and company records.
5
Automation & Handover. Built Zapier workflows connecting CRM triggers to Slack, Asana task creation, and email follow-up sequences. Created Loom documentation walkthroughs for team onboarding and system maintenance.
HubSpot Pipedrive Zapier Asana Loom Google Workspace
Project Snapshot. April 2026
CRM Architecture & Build
Platforms HubSpot, Pipedrive
Pipelines Built 3 (Support, Sales, Marketing)
Data Completeness 100% post-enrichment
Automation Zapier + CRM-native
Documentation Loom walkthroughs created
Outcome Fully operational CRM
Functions Configured
Sales Pipeline100%
Support Pipeline100%
Marketing Pipeline100%
📣 Case Study 02 · Email Marketing

Lead Generation Campaign:
Audience to Analytics

Immaculate Hub · HubSpot CRM · March – April 2026

I executed a full inbound marketing campaign titled "Lead Generation" in HubSpot, building audience segments, crafting email content, creating a landing page, synchronising a Facebook social post, and analysing performance across every channel. The campaign ran from March 20 to April 19, 2026 and tracked all assets in one centralised view.

📬 66.67% open rate
🖱️ 50% click-through
📋 18.75% form conversion
✅ 100% delivery rate
Campaign Execution Process
1
Audience Segmentation. Built a targeted recipient list with all key fields populated, including lifecycle stage. Developed "Product & Services Interest" and "Contact Us" forms with clear CTAs to capture prospect interest.
2
Multi-Channel Asset Build. Published a marketing email, a HubSpot landing page, a website page, and a Facebook social post, all grouped under the "Lead Generation" campaign for centralised tracking.
3
Campaign Deployment. Sent to all 6 contacts achieving 100% delivery rate. Achieved 66.67% open rate (4 opened), 33.33% click rate (2 clicked), and 50% click-through rate. Strong top-of-funnel engagement.
4
Form & CTA Analysis. Forms recorded 16 views with 3 submissions (18.75% conversion). CTA engagement showed 6 views, 5 clicks, and 83.33% click rate. 100% of email viewers spent meaningful time reading the email content.
5
Insight & Optimisation. Identified friction between email and landing page CTA (0% landing page conversion despite strong email opens). Recommended simplifying form requirements and refining landing page copy to close the conversion gap in future cycles.
📧 Recipient Engagement
HubSpot email recipient engagement showing open rate, click rate, delivery stats and form conversion
Email engagement: 66.67% open rate · 50% CTR · 100% delivery · Form conversion: 18.75%
📱 Device & Performance
Performance by device type and performance over time charts
Device performance: desktop vs mobile opens. Click-through & open rate trend over campaign period.
HubSpot Marketing Email Campaigns Landing Pages Forms & CTAs Facebook Integration Asana
Campaign Results. Apr 19, 2026
Lead Generation Campaign
Emails Sent 6. 100% delivered
Open Rate 66.67% (4 opened)
Click-Through Rate 50%
CTA Click Rate 83.33% (5 of 6 views)
Form Conversion 18.75% (3 submissions)
Hard Bounce Rate 0%. 0% Spam
Engagement Metrics
Email Open Rate66.67%
Click-Through Rate50%
CTA Click Rate83.33%
🗂️ Case Study 03 · Sales Pipeline

Sales Pipeline Health &
Deal Management

Immaculate Hub · Pipedrive CRM · March – April 2026

Starting with a completely empty CRM, I built a full sales pipeline in Pipedrive from scratch, creating 6 contacts, 3 companies, and 6 deals covering computer equipment sales and IT services. The goal was to manage the end-to-end pipeline management: data enrichment, follow-up scheduling, and converting prospects to revenue.

🏆 3 deals closed won
💰 $15,350 revenue
👥 6 contacts via Apollo
📊 HubSpot + Pipedrive
How I Did It
1
Lead Generation. Used Apollo.io to source and verify 3 companies and 6 unique contacts, then imported them into Pipedrive and HubSpot with verified email addresses to enable authentic outreach and measurable responses.
2
Deal Creation. Built 6 deals covering core offerings, computer equipment sales and IT services, each with accurate close dates, deal amounts, and associated companies.
3
Data Enrichment. Audited all records to correct missing phone numbers, job titles, and industry types. Initially 50% of contacts lacked professional titles. All were rectified before outreach.
4
Pipeline Hygiene. Standardised every deal with an associated company, specific close date, and accurate deal amount. Moved 1 stagnant deal to "Lost" to maintain a clean, accurate revenue forecast.
5
Follow-Up & Activity Logging. Logged 6 next-step follow-up actions and completed 5 activities (2 emails, 2 meetings, 1 task) to move prospects toward close, securing a 25% win rate and ₦10.1M in revenue.
📊 Live Dashboard Snapshot
Pipedrive Sales Pipeline Dashboard showing deal stages, win rate and activities
Pipedrive Dashboard. Pipeline health showing 25% win rate, ₦10.1M revenue, deal stages from Prospect → Won, and activity status breakdown.
📊 HubSpot · Contacts & Deals Performance
HubSpot dashboard: 6 contacts created and assigned, 3 worked, 6 new deals, 3 closed won
HubSpot Dashboard · 6 contacts created and assigned, 3 contacts worked, 6 new deals created, 3 deals closed won.
📈 Deal Revenue Forecast by Stage
HubSpot deal revenue forecast: $11,300 closed won, $3,850 in negotiation
$11,300 closed won · $3,850 in negotiation · $4,050 closed in April 2026.
🏆 Deal Closed Totals vs. Goal
HubSpot line chart: deal closed totals growing from $4,050 in April to $15,350 in May 2026
$15,350 total deal value closed by May 2026, up from $4,050 in April.
Pipedrive Trello Data Enrichment Pipeline Management Follow-Up Automation Revenue Forecasting
Project Snapshot. Apr 15, 2026
Sales Pipeline Health Summary
CRM Platform Pipedrive
Contacts Created 6 (enriched)
Deals Managed 6 deals
Win Rate 25%
Revenue Generated ₦10,138,950
Activities Completed 5 (emails, meetings, tasks)
Pipeline Distribution
Deals Won25%
Data Enrichment100%
Follow-ups Logged100%
🎫 Case Study 04 · Customer Support

Ticket Management &
Support Performance Analysis

Immaculate Hub · HubSpot CRM · March – April 2026

I managed the complete support lifecycle for three distinct customer issues, including an HP Pavilion 15 hardware fault, a Logitech MK270 connectivity issue, and a Samsung Odyssey G3 consultation, from ticket creation through triage, communication, and resolution. Every stage was documented in HubSpot and tracked against SLA targets using Asana for project coordination.

🎫 3 tickets managed
✅ 100% resolved
⏱️ 90% SLA rate
📝 100% interaction logged
My Approach
1
Ticket Creation & Intake. Created realistic tickets for 3 distinct issues: an HP Pavilion 15 hardware fault (High priority), a Logitech MK270 connectivity issue, and a Samsung Odyssey G3 consultation request. Each was categorised and tagged before triage.
2
Triage & Prioritisation. Categorised issues by priority (High, Medium, or Low) and updated internal notes to aid teammate comprehension, ensuring no case was misrouted or overlooked.
3
Empathy-Driven Communication. Conducted and logged professional email communication for each ticket, monitored unresolved cases to prevent SLA misses, and tracked statuses from "New" to "Closed."
4
Resolution & Documentation. Formally closed all resolved tickets with detailed summary notes. Every case was documented clearly, enabling any teammate to follow up seamlessly with full context preserved.
5
Cross-functional Recommendations. Identified that the Samsung consultation indicated unmet demand. Recommended Marketing highlight these service offerings in campaigns. Flagged Logitech compatibility issues to Sales for pre-sale checklists.
📋 Support Performance Metrics
HubSpot metrics table: 3 tickets created, 3 resolved 100%, 0 pending, 90% SLA
HubSpot Performance Table · 3 tickets created, 3 resolved/closed (100%), 0 pending, most common issue: Technical Setup/Consultation, SLA Compliance: 90%.
📊 Ticket Response & SLA Breakdown
Bar chart: ticket response totals with SLA breakdown — 1 late, 2 on time in April 2026
Apr 2026 · 1 ticket SLA completed late, 2 tickets SLA completed on time.
🥧 Ticket Status Breakdown
Pie chart: 100% of 3 tickets closed in Support Pipeline
All-time ticket status · 3 of 3 tickets closed (100%) in the Support Pipeline.
HubSpot CRM Asana Ticket Triage SLA Tracking Customer Communication Empathy-Led Support
Performance Metrics. Apr 22, 2026
Customer Support Analysis
Total Tickets 3 created
Tickets Closed 3 (100%)
Tickets Pending 0 (all resolved)
SLA Compliance 90%
Most Common Issue Technical Setup/Consultation
Documentation 100% logged in HubSpot
Key KPIs
SLA Compliance90%
Ticket Resolution100%
Interaction Logging100%
🗂️ Case Study 05 · Remote Team Operations

Building a Self-Serve Learning
System for a Remote Group

Digital Witch Community · LikeMinds Accountability Group · Zoom · Calendly · Zapier · Mar 2026 – Present

A 20+ member remote accountability group had no structured system for sessions, support, or knowledge sharing. Members kept asking the same questions, sessions went unarchived, and bookings were handled manually. As Team Lead, I built the full operational layer from scratch: a Calendly booking system with automated logging, two live Zapier workflows, a 13-video HubSpot tutorial library, and a structured Google Drive archive of 16+ recorded sessions , resulting in a 40% drop in repetitive support requests and an 80% group participation rate.

👥 20+ members coordinated
🎬 28+ tutorials produced
📉 40% fewer support requests
📅 80% participation rate
How I Built It
1
Accountability System Design. Structured the group's weekly rhythm with Zoom sessions, WhatsApp check-ins, and Slack Huddles. Defined participation expectations clearly so every member knew what was required and when.
2
Calendly Booking System. Set up a personalised Calendly page for one-to-one support sessions, with custom intake questions, timezone-aware availability, and a curated welcome message. Members could book directly without any back-and-forth.
3
Zapier Automations. Built two live Zaps: one to log all Calendly bookings to Google Sheets automatically, and one to capture Zoom meeting completions in a tracking spreadsheet, eliminating manual logging entirely.
4
HubSpot Tutorial Library. Recorded 13 HubSpot walkthrough videos using Loom, covering Help Desk, Tasks, and Pipelines, and organised them in a dedicated HubSpot Walkthrough Videos folder. The folder link was shared with all group members so they could self-serve any platform question on demand, without waiting for a live session.
5
Knowledge Base & Session Archive. Built a structured Google Drive folder (Study Partners_Meeting) with 16+ recorded Zoom sessions, from Ticket Creation to Pipedrive Sales Project practices, organised with numbered naming conventions for easy navigation.
Calendly Booking Page
Calendly booking page – date and time selection
Calendly booking page · members select a date & time for one-to-one sessions directly.
Booking Intake Form
Calendly booking form – invitee details and meeting purpose
Booking intake form · custom fields capture meeting purpose and context before the call.
HubSpot Walkthrough Videos (Loom)
HubSpot Walkthrough Videos folder – 13 videos
Loom video library · 13 HubSpot walkthroughs recorded and shared via folder link for on-demand member access.
Zoom Session Archive (Google Drive)
Google Drive – Study Partners Meeting recordings folder
Session archive · 16+ Zoom recordings stored in structured Google Drive folders for async member access.
Zapier: Calendly → Google Sheets
Zapier – Calendly Invitee Created to Google Sheets
Zapier automation · Calendly Invitee Created → Google Sheets row created automatically on every booking.
Zapier: Zoom → Google Sheets
Zapier – Zoom New Meeting Ended to Google Sheets
Zapier automation · Zoom New Meeting Ended → Google Sheets row logged automatically after each session.
Zoom Calendly Zapier HubSpot Google Drive Google Sheets Loom Slack Knowledge Management Workflow Automation
Operations Summary · Mar – May 2026
LikeMinds Team Lead
Members Coordinated 20+
Tutorials Produced 28+ (13 HubSpot video)
Zoom Sessions Archived 16+ recordings
Support Requests Reduced ↓ 40%
Participation Rate 80%
Zapier Automations Live 2 active Zaps
Group Performance
Participation Rate80%
Support Reduction40%
Automation Coverage100%
Working Philosophy

"Every project starts with the same question: what does this team actually need, and what's the cleanest path to making it work?"

— Hannah Osas Enos, CRM & Customer Support Specialist
What's Next

Ready to build
something together?

I'm actively looking for remote roles where I can bring this same level of structure, care, and execution to your team.

Let's Talk → View My Skills
Get in Touch

Connect with
me

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Send me a message

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🎉

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Available for new roles
Actively looking · Remote · GMT+1
H
Hannah Osas Enos
Customer Support & CRM Ops · Remote
📍
Location
Nigeria · Open to Remote Globally
🕐
Timezone
GMT+1 (WAT). Flexible for overlap
⚡
Response Time
Within 24 hours
💼
Work Type
Full-time, Part-time, Contract
✉️
📞
Roles I'm Open To
Customer Support CRM Operations Email Marketing Appointment Setting Support Operations Virtual Assistant Sales Operations
Common Questions

Things people ask me

Are you open to full-time remote roles?
Absolutely. Remote-first is my preference and how I've built my entire skill set. I'm set up for async work, experienced with cross-timezone teams, and fully equipped to operate independently.
What timezone do you work in?
I'm based in Nigeria (GMT+1 / WAT). My schedule is flexible and I'm comfortable adapting to overlap hours across European, US, and other international time zones. Whether the role is async-first or requires real-time collaboration, I can work within the structure that suits your team.
Are you open to contract or freelance work?
Yes. I'm open to full-time employment, part-time roles, and short or long-term contracts. If you have a specific project in mind, let's talk about what works best for your team.
What CRM platforms are you most experienced with?
HubSpot, Zendesk, Freshworks, and Pipedrive, across setup, operations, and reporting. I can also set up and work well with Calendly and Picktime for scheduling and appointment management. For project coordination, I work well in Asana, ClickUp, and Trello.
Do you have experience with email marketing?
Yes. I've run end-to-end campaigns including list segmentation, email content, landing pages, forms, and post-campaign analysis, primarily within HubSpot. I've also used Apollo.io and Lemlist for outreach.
How quickly can you start?
I'm actively available and can start discussions immediately. Depending on the role requirements, I can typically begin within a short notice period. Reach out and we'll figure out the timeline together.
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